FREQUENTLY ASKED QUESTIONS
How can I exchange/return an item or Order?
No matter if exchange or return, in any case please follow our "Submit a Return" guide. After that you can reorder your desired item if you want to exchange it for a different size.
For any further questions you can also contact us at returns@blackxwolf.com .
Can I cancel an order?
Orders can be cancelled only if they haven't been fulfilled yet. After that please wait for your order to be delivered and then follow the "Submit a Return" guide.
For unfulfilled orders please use the "Cancel Order" form.
Where is my order?
You can track your order through the tracking number provided in your shipping confirmation email. If you don't have that email anymore or never received one you can find your tracking number through our "Track your Order" option. For any further questions you can also contact us at shipping@blackxwolf.com .
Who pays for Duties and Taxes when ordering from outside the EU?
International orders may be subject to customs duties, import taxes and fees. Any of these additional charges are the responsibility of the recipient.
My order is damaged/lost, i got the wrong item - What now?
In any of these cases please contact us immediately at info@blackxwolf.com . Along with your email please provide your order number and photo/s of the item/s in question.