Need to return an item? Find your order through our secure customer account portal to submit a return request.
How to request a return
- Sign in using the email address you used to place your order. We’ll email you a six-digit verification code. No password is required.
- Enter the code to view your orders, then open the order containing the items you want to return.
- Select the return option, choose the items you want to return, select a reason and add a note for our team.
- Submit your request. You’ll receive an email confirming that it has been received.
We’ll review your request and email you with the outcome and, if approved, instructions for returning your items. Please wait for these instructions before sending anything back.
Return availability is subject to our return and refund policy. Your statutory rights remain unaffected.
Need help?
If you can’t find your order or don’t see a return option, email shop@blackxwolf.com with your order number and the email address used for your purchase.